Shipping

Once you place an order, you'll receive an order confirmation email right away. A separate shipping confirmation email with tracking information will follow once your order has shipped.

We use UPS for the majority of our deliveries, with occasional handoff to USPS depending on destination. You can select your preferred shipping method at checkout.

Domestic shipping is typically fast once an order ships, but please note processing time is 5–7 business days regardless of shipping speed selected.

If you have a special event or deadline, email us at info@igdalyah.com and we'll do our best to expedite processing if time allows — we can often get orders out within 1–2 days for time-sensitive requests. We're able to accommodate requests like this whenever possible. Email us so we can let you know what's possible.

We do not ship to P.O. Boxes. Once an order is in the shipping stage it cannot be amended. For all order inquiries, please contact info@igdalyah.com.

In the rare event that we're unable to fulfill your order — due to stock issues, production constraints, or other unforeseen circumstances — you will be notified and issued a full refund.

Please note for all shipments over $750 a signature will be required. If you would like to omit this, please email us at the time of your order confirmation. If you'd like signature required for an order under $750, email us and we're happy to add it.

UPS typically provides a delivery photo or a hand-off name and location as proof of delivery. We are not liable for lost or stolen packages, or for packages marked "delivered" by the carrier. If you're unsure about deliveries to your address, please contact us to request a signature requirement.

 

International Orders

 

We're so excited to see growing interest from the United Kingdom and beyond! Duties and taxes are calculated and collected automatically at checkout — so there should be no additional charges when your parcel arrives in your country. We know the flat international rate is higher, and we're actively working on stocking in London soon to make this easier.

International processing time follows the same 5–7 business day timeline as domestic orders.

Please note: due to Shopify's current limitations on generating return labels for orders where duties and taxes were collected, we are unable to offer refunds or exchanges on international orders. Please carefully review our size guide before ordering, or contact us directly for sizing and skin-tone matching help — we're happy to assist before you buy.

 

Made to Order

 

Many of our garments are made to order, crafted just for you. Each product description will let you know whether an item is made to order or in stock and ready to ship.

Once your order is placed, production begins immediately. Please allow approximately 3–4 weeks for your piece to be made and prepared for shipment. These lead times are estimates and may vary based on order volume, material availability, and production complexity. You may receive your order sooner than expected.

Because production begins right away, all selections made at checkout — including size, color, and finish (such as mesh or skin-tone matching) — are final once your order is placed. We're unable to make changes once production has started.

Because each item is made specifically for you, all made-to-order purchases are final sale and cannot be canceled, returned, or exchanged once production has begun.

For questions or updates regarding your order, contact us at info@igdalyah.com with your order number.

We appreciate your patience and support of intentional, slow fashion.

Pre-Order

Items available for preorder appear with the option to "Pre-Order" rather than "Add to Cart," with the estimated ship-by date for each item located on the product page beneath the description.

Unlike our other items, your card will not be charged at the time you place a pre-order. Payment is collected in full at the time your item ships. This means you won't be charged until your piece is ready to go out.

Once your pre-ordered item(s) ship, you will receive a shipping confirmation with tracking information. If your order includes multiple items, everything will ship together in one package.

Estimated ship-by dates are our best projection based on manufacturer timelines, but occasionally an item may arrive to us earlier or later than expected. If your item arrives ahead of schedule, we'll do our best to get it to you sooner. If there's a delay, we'll keep you updated on your new estimated ship date.

Because your card is not charged until your order ships, there is no cancellation fee or refund process if your item does not become available — you will simply not be charged.

For any questions or concerns regarding a pre-order, please contact info@igdalyah.com.

Made to Measure

For all custom inquiries, please contact  info@igdalyah.com